Universal Orlando stops monthly annual-pass payments

Tribune Content Agency

ORLANDO, Fla. — Universal Orlando passholders on a monthly payment plan will get some economic relief during the coronavirus outbreak.

In an email message last weekend to passholders, Universal announced it would stop collecting money from those using its FlexPay plan.

“If you are signed up with FlexPay, we have postponed all monthly payments effective March 25, 2020,” stated the message from Bill Davis, president of the resort. “We’ll provide more details at a later date about when payments will resume.”

Universal’s theme parks, hotels and CityWalk entertainment district are closed until April 19; annual passes automatically will be extended to make up for the missed days.

Earlier last week, Legoland Florida also announced passholders who pay each month will have their payments suspended until the Winter Haven theme park reopens.

So far, Walt Disney World and SeaWorld have not followed suit.

SeaWorld Entertainment said last week that it was working with passholders on an individual basis. The company on Friday indefinitely furloughed 90% of its workforce.

When asked recently about modifying its pass payment plans, a Disney spokesperson told the Orlando Sentinel: “We understand this is an uncertain time for many people and due to the changing nature of this situation, we continue to look at various impacts and how to best meet the needs of our guests.”

Universal’s email to its passholders sounded a note of optimism.

“We can’t wait to welcome you back to our destination when the time comes,” Davis wrote. “Please stay safe and take care of yourself and your family.”


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